Grievance & complaints

GRIVEANCE

The Company recognises that from time-to-time employees may wish to seek redress for grievances relating to their employment. In this respect, the Company’s policy is to encourage free communication between employees and their Managers to ensure that questions and problems arising during the course of employment can be aired and, where possible, resolved quickly and to the satisfaction of all concerned. To this end, the following procedure will be adopted where an employee has a grievance arising from their employment. However, where a grievance constitutes an appeal against a decision taken in line with the Disciplinary Procedure, this should be taken up in accordance with the Company’s separate disciplinary appeals procedure.

COMPLAINTS POLICY

Introduction:

Temp All Staffing Ltd is dedicated to providing excellent service and maintaining a healthy relationship at all our staff members. We have a Complaints Policy to ensure all complaints are handled as efficiently and effectively as possible. As an employee of ours, you are entitled to make a complaint to us. The following outlines our policy and procedures for the handling of verbal and written complaints.

Summary:

We want to resolve your complaints as soon as possible. Please call us and we’ll do our best to fix any problems you may be experiencing as soon as possible.

Responsibilities:
  • To provide an efficient, fair and structured mechanism for handling complaints.
  • To provide you with access to the complaints handling process
  • To keep our staff informed as to the progress of their complaint and the expected timeframe for resolution.
Handling Your Complaint:
  • Upon receiving a complaint, we will acknowledge your matter via telephone or in writing within 2 business days.
  • We will keep you informed of the progress of your complaint, proposed actions and the expected timeframe for resolution.
  • Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within 30 calendar days.
  • Complex complaints may take longer than 30 calendar days to resolve. In these cases, we will regularly update you on the progress and likely timeframe for resolution. We will advise you of the outcome of your complaint. Where you have requested us to do so, we will advise you in writing.